Everything you need to know about the Run Love Sprint app.

1. Open the Run Love Sprint app.
2. On the Sign in screen, tap Register (or the equivalent link to create an account).
3. Enter your display name, email, password, and confirm password.
4. Accept the Terms of Service and Privacy Policy.
5. Tap Create account.

You can also sign up with Google if you prefer not to use a password.

After you register, you will see a confirmation screen asking you to check your email. You must verify your email address before you can sign in.

1. Open the app and go to Sign in.
2. Enter your email and password, then tap Sign in.
3. Alternatively, tap Continue with Google.

If this is your first time signing in after verifying your email, you will be taken to onboarding. If you have already completed onboarding, you will land on Discover.

1. On the Sign in screen, tap Forgot password.
2. Enter your email and tap to send a reset email.
3. Open the email on this device (opens the app) or enter the 6-digit code from the email, then set a new password in the app.
4. Sign in with your new password if needed.

If you are already signed in and know your current password, use Settings to Change password instead (see Settings and account).

Tell RLS about your running habits:

1. Distance units: choose km or mi (you can change this later in Settings).
2. Neighbourhood: select your area (required).
3. Average pace: optional; choose a pace bracket or “I don’t know”.
4. Weekly distance: optional.

Tap Continue when you are ready.

1. Date of birth: you must be 18 or older.
2. Gender and sexuality: used for matching and optional profile display.
3. What are you looking for?: select at least one: Running mates (connect with other runners for training and friendship) or Dates (connect with runners who are open to dating).

Tap Continue.

Add a profile photo so other members can recognise you.

1. Tap the photo area to choose from your camera or photo library, then tap Add photo & finish.
2. A photo is required: you cannot finish signing up without one. You can change it later from Edit profile.

When you finish, you are taken straight to Discover.

Tap the hamburger icon in the top-left corner to open the main menu.

The top bar is always visible when you are in the main app:

After onboarding, Discover is your home screen. You can return to it any time from the drawer.

Tap the filter icon (tune) on any tab to refine results. When filters are active, you may see a note: “Filters active for this tab.”

Each runner appears on a full-screen card showing their photo, name, age, area, pace, badges, and more. Tap the card to open their full public profile. Runners with a profile photo appear before those without one for the whole stack (including after partner offer cards).

At the bottom of each card:

Mate is always available. Date appears only when both of you could date each other: for example, two straight men will only see Mate for one another, even if both are open to dates. Sprint is tied to Date: if Date is hidden, Sprint is hidden too.

1. Swipe right: same as Skip (pass).
2. Swipe left: opens an overlay to choose Mate, Date, or Sprint.
3. Short swipes snap back: you need a deliberate swipe to trigger an action.

Every so often a local partner offer card appears in the Discover stack (labelled LOCAL PARTNER).

1. Tap the offer or its main call-to-action to open it.
2. Tap Skip, or swipe right, to dismiss the ad; the runner underneath is unchanged.
3. Swiping left on a partner card does nothing (the card springs back).

The same mismatch sheet appears when you Connect from a run, group, or event participant list (or someone’s public profile) and your choice does not match their pending request. Choosing Just be Mates accepts the connection as a Running Mate.

1. Free accounts: 1 Sprint per day.
2. Premium accounts: 5 Sprints per day.

If you have used your daily Sprint, you will see a message inviting you to upgrade to Premium.

Open the filter panel to adjust maximum distance, age range, and other discovery preferences.

You can save your filter choices as defaults in Edit profile under Discovery defaults.

When there are no more runners to show, you will see “No more runners to discover.” Tap Refresh to load more profiles.

Coaches appear in a scrollable list, not a swipe stack.

1. View Profile: open their full public profile.
2. Enquire: send a first message about their coaching services (or Message if you are already connected).

Use the search bar to find coaches by name, and the filter icon for coach-specific options (specialism, price, delivery mode, and more).

Works the same way as Coaches, but for members who offer pacing services.

1. Enquire opens a draft message: “Hi, I'd love to run with you as my pacer…”
2. View Profile shows their pacing pace, max distance, and rates.

These are three different actions: do not confuse them:

Open Connections from the drawer. You will see three tabs:

Each tab shows a count badge.

Requests are labelled by type:

1. Accept as [Mate/Date/Sprint/Enquiry]: accept their request; they move to Matches.
2. Decline (X): permanently remove them from your Discover feed. You will be asked to confirm: “They won't appear in your Discover feed again. This can't be undone.”

On a free account, only your 3 newest incoming requests are fully visible.

Older requests appear blurred with the message “You have hidden admirers!” and an option to Unlock RLS Premium to see everyone who wants to run with you.

Empty state: “No received requests”. “When someone sends you a connection request, it will appear here.”

Shows requests you have sent that are still waiting for a response. Each card displays “Pending their response” with an hourglass icon.

Empty state: “No sent requests”. “Pending requests you've sent will appear here.”

1. Tap Message to open the conversation.
2. Tap the more options icon to Block to end the connection permanently.

Empty state: “No matches yet”. “When you both connect, your matches will appear here.”

Open Messages from the drawer or tap the Messages icon in the top bar. Your inbox shows direct conversations with accepted connections, run chats, and group chats in one list.

Tools at the top:

1. Search: “Search conversations…”
2. Filter: All, Unread, or Read
3. Type filter (filter icon): All types, Direct, Run chats, or Group chats
4. Sort: toggle between newest and oldest first

Each row shows an avatar, name (or run/group title), a type badge (Run / Group / connection type), last message preview, and unread count.

Empty states: No conversations: “No messages yet”; match with someone, join a run, or chat in a group. Filtered empty: “No unread conversations.” (or similar for Read / type filter)

Tap a conversation to open the full chat. Run and group threads show each sender’s name and avatar on incoming bubbles.

1. Type a message and tap Send.
2. Use the emoji picker to add reactions to messages.
3. You can edit your own messages (within eligibility rules).
4. When you open a thread, messages are marked as read.

Empty thread: “Say hello and get the conversation started!”

When you join a run, you share a run chat with the other participants.

1. Open it from Run detail to Chat, or from Messages (look for the Run badge).
2. You see the full history while you are joined (including messages from before you joined).
3. The chat locks for sending after the run ends (or immediately if the run is cancelled). You can still open the thread to read older messages.
4. After the run, use Rate & Connect from run detail, the Past tab, or a notification; not from the locked chat composer.

Community group chats work like run chats, with a Group badge.

1. Open from Group detail to Chat, or from Messages once someone has sent the first message.
2. Threads stay open for sending while you are a member (there is no end-of-run lock).
3. Leaving the group removes your access; rejoining restores the full history.

When you tap Enquire on a coach or pacer profile, you are taken to a draft message screen.

1. A prefilled message is ready to edit.
2. Coach: “Hi, I'm interested in your coaching services…”
3. Pacer: “Hi, I'd love to run with you as my pacer…”
4. When you send your first message, they are added to your connections and the conversation opens.

When you get a match on Discover, tap Send a message on the match overlay to jump straight into the new conversation.

Open Profile from the drawer, or tap the Profile icon in the top bar to View Profile.

Your profile is a single scrollable page showing:

1. Hero card: up to four swipeable photos, your name, age, headline, and badges (Verified, Coach, Pacer, Founding Member, and more).
2. Edit profile: full-width volt button to update your details.
3. Info sections: Bio, Running, Runner rating, Training for, Looking for, Coach/Pacer (if applicable), Strava link, and your account email.

Tap any member’s name or photo from Discover, Messages, Runs, or elsewhere to open their public profile.

Use the back arrow to return. Tap the more menu for Report user or Block user.

What you see at the bottom depends on your relationship:

Your Runner rating appears on your own profile always. On other people’s profiles, it only appears after they have received at least 3 ratings from past runs.

Open Edit profile from your profile page, the profile menu, or Settings to Edit Profile.

Tap Save (floating button) when you are done. If you try to leave with unsaved changes, you will be asked to Keep editing, Discard, or Save.

1. Add up to four photos in a 2×2 grid.
2. Pick from camera or photo library.
3. Drag to reorder; tap the star or tap a photo to set it as your primary (first photo shown everywhere).
4. Changes apply when you tap Save.

Toggle Training for an event? on to add:

1. Event name
2. Distance (5K, 10K, half marathon, marathon, 50K, 100K)
3. Target time
4. Event date (future dates only)

Any member can offer coaching or pacing services.

Coach: toggle I am a coach:

1. Licensed coach (yes/no)
2. Coach types (General, Speed, Endurance, C25K, Trail, Nutrition, Fitness, Strength)
3. Delivery: In person / Online / Both
4. Accepting clients (toggle)
5. Rate type: Hourly or Enquiry
6. Hourly rate (£) when applicable

Pacer: toggle I am happy to pace others:

1. Pacing pace
2. Max distance (5 km through 100 km)
3. Rate type: Hourly / Enquiry / Free
4. Hourly rate (£) when applicable

1. Looking for: Running mates and/or Dates (at least one required on save).
2. Gender and Sexuality.
3. Show sexuality on profile: only when sexuality is not “Prefer not to say”.
4. Match by sexuality toggles for mates and dates, with Show me gender options when matching by sexuality is off.

1. Visible in Discover: when on, you appear on Discover, Coaches, and Pacers.
2. Max distance: slider from 1-50 km.
3. Age range: slider from 18-70+.

These are the same values used when you save filters as defaults on Discover.

Strava handle: enter your full Strava URL or `@username`. This creates a link on your profile; there is no separate Strava connect button in the app.

On success you will see “Profile saved!” and return to your profile. If you are offline, you will see an error with a retry option.

Open Runs from the drawer. You will see three tabs:

1. Scroll through upcoming public runs on the Search tab.
2. Use the search bar to find runs by title or location.
3. Tap the filter icon to narrow by distance, pace, date, and more.
4. Tap a run card to open run detail.

On each card:

1. Tap the + button (floating action button) on the Runs screen.
2. Fill in the Create Run form (see table below).
3. Tap Create run.

You can also create a run from within a Group (see section 10).

Tap any run to open its detail page.

As a participant:

1. Join or Leave the run.
2. If the run is full, Join waitlist or Leave waitlist.
3. Open Chat to message everyone on the run (see Messages).
4. View start location and open in Maps.
5. See who else is joining.
6. Connect with other participants or the organiser (Mate / Date / Sprint). If they already sent you a different request type, you get the same intent-mismatch sheet as on Discover, including Just be Mates.

As the organiser:

1. Edit the run.
2. Delete the run (you will be asked for a reason).
3. Invite your connections to join.

Tap the bell icon in the Runs header to set up a nearby watch alert. You will be notified when new public runs are posted in your chosen area.

After a run ends, you may see Rate now on the Past tab or receive a notification. Rate your experience and optionally connect with other participants.

Open Groups from the drawer. Two tabs:

1. Browse groups on the Search tab.
2. Use search and filters to narrow results.
3. Tap a group card to open group detail.

Public groups: tap Join to become a member immediately.

Private groups: tap Request to join. A group admin must approve your request.

1. Tap the + button on the Groups screen.
2. Fill in the Create Group form (see table below).
3. Tap Create.

As the creator, you are the group admin.

Leaving a group asks for confirmation: “You will be removed from [group name].”

Open Events from the drawer. Two main tabs:

Browse and filter events:

1. Search by title or location.
2. Filters: event type (race, parkrun, fun run, trail, track, social), difficulty, free/paid, neighbourhood, medal-only, interested-only, and sort (by date or distance).
3. Result count: "Results: N"

On each event card:

Interested vs Going:

1. Interested: you are curious about the event.
2. Going: you are registered or planning to attend. Turning on Going removes your Interested status.

Sub-filters: Upcoming, Past, Going, Interested.

Status labels on cards:

1. Going (volt badge)
2. Interested (star)
3. Not participating

Tap an event to see full details, participant lists, and location.

From event detail you can:

1. Toggle Interested or Going.
2. See who else is attending.
3. Connect with other attendees (Mate / Date / Sprint). If their pending request type differs from yours, the intent-mismatch sheet appears; the same as on Discover, runs, and groups.
4. Suggest the event to connections.

Open Notifications by tapping the bell icon in the top bar.

When you have unread items, tap Mark all read. On the Unread tab you can also Select all and bulk-mark as read.

Unread notifications have a volt left border. Tapping a single notification marks it as read.

The bell icon in the top bar shows a badge with your unread count. It updates in real time.

1. Unread: "You're all caught up" with a link to Explore Discover.
2. All: "No notifications yet". "Check back later for updates."

Go to Settings to Notifications to toggle each category on or off (see Settings and account).

Open Prize Draws from the drawer. Four tabs:

1. Each ticket is one entry in the next upcoming prize draw.
2. Tickets are added automatically when you complete a qualifying action: you do not need to claim them manually.
3. If an upcoming draw exists, your tickets are active and linked to it.
4. If no draw is scheduled yet, tickets show as Awaiting draw until one is announced.
5. Ticket numbers follow the format `RLS-YYYY-######`.

1. View all your tickets with ticket number, type, and draw date.
2. Search by ticket number.
3. Toggle between current and upcoming draws only and all tickets.
4. Each ticket is styled like a raffle stub, colour-coded by how it was earned.

See what is up for grabs in the next draw: prize images and descriptions.

Browse past draw results: winner names, ticket numbers, and prizes.

Buying extra tickets directly may show as Coming Soon: today, tickets are earned through activity.

1. Enter your friend's name and email.
2. Tap Send invite.
3. Your friend receives a branded Run Love Sprint email with a sign-up link.
4. If they create an account using the same email address within 30 days, the referral succeeds.

The invite link in the email is helpful but not required; signing up with the invited email within 30 days is what counts.

Both of you receive a notification when tickets are issued. Tap it to view your tickets in Prize Draws.

Your referral history shows the status of each invite:

Open RLS Rewards from the drawer.

1. Browse the map: each pin is a local partner offer.
2. Tap a pin or list item to see offer details.
3. Use category filters to narrow by type of business.
4. Adjust the radius to see offers near you.
5. Tap through to the partner's offer or submit partner interest if you run a local business.

Learn more about RLS Rewards on the website: RLS Rewards.

Every new account receives 6 months of Premium automatically at sign-up. During this period you have full access to RLS Rewards, extra Sprints, and all incoming connection requests. See Premium: what you get for the full list of Premium benefits.

Open Settings from the profile menu (top bar to Profile icon to Settings).

Toggle each notification type on or off. All default to on.

Changes save immediately.

Visible in Discover is the same setting as in Edit profile to Discovery defaults.

Distance units: switch between km and mi. Affects pace and distance display across the app.

Change password: Settings to Account to Change password to current password to new password to confirm to Update password. You get a short in-app confirmation and a security email.

Delete account confirmation: "Your profile will be hidden immediately. We'll follow up by email to complete the process and delete your data."

Settings to Account to Wellbeing Support opens a short page with UK resources if you need professional support beyond the app, including:

1. Hub of Hope: find local and national mental health services
2. Samaritans: call 116 123 (24/7)
3. Shout Crisis Text Service: text SHOUT to 85258
4. CALM: call 0800 58 58 58 (5pm–midnight)

These links open outside the app (browser, phone, or SMS). RLS does not replace emergency services; if you are in immediate danger, contact emergency services.

1. App version: "Run Love Sprint: Beta" plus the current version number.
2. Privacy Policy: opens in your browser
3. Terms of Service: opens in your browser
4. Community Guidelines: opens in your browser

Every new account receives 6 months of Premium when you sign up. You do not need to purchase anything; perks activate automatically.

After 6 months, Premium perks end unless you upgrade to a paid subscription (when available).

If you are a registered coach in the app, you receive the same rewards hub access as Premium members: regardless of your subscription status.

1. 100 tickets are awarded once when Premium activates (including your signup trial).
2. 150 tickets are added automatically each month while Premium is active, starting one month after signup.

See Prize Draws for the full earn table.

You can block a member from:

1. Their public profile to more menu to Block user
2. Connections to Matches to more options to Block

Blocking:

1. Ends your connection immediately.
2. Removes all action buttons from their profile.
3. Cannot be undone from within the app (there is no blocked-users list or unblock button).

You can report a member from:

1. Their public profile to more menu to Report user
2. Connections to Matches to more options to Report

Choose a reason:

1. Inappropriate behaviour
2. Harassment
3. Fake profile
4. Spam
5. Made me feel unsafe

Add optional details and submit. You will see a short confirmation when the report is sent. Read more about safety on RLS at Safety.

RLS expects all members to treat each other with respect.

1. Community Guidelines: Settings to About
2. Code of Conduct: Settings to Account to Code of Conduct (opens in your browser)

If you need mental health support, see Settings to Account to Wellbeing Support.

Coaches and pacers are real members offering services. Use Enquire to start a conversation: never share payment details or personal information in chat until you are comfortable. Meet in public places for in-person sessions.

1. Meet in well-lit, public locations for first runs.
2. Tell a friend where you are going.
3. Trust your instincts: use Block and Report if something feels wrong.

1. Check your spam or junk folder.
2. Make sure you entered the correct email at registration.
3. Wait a few minutes and try again.
4. If it still does not arrive, contact support via Settings to Contact us.

1. Make sure you verified your email after registering.
2. Try Forgot password if you have forgotten your password.
3. If you signed up with Google or Apple, use Continue with Google or Sign in with Apple in the app instead of email/password.

They may not appear because:

1. They have turned off Visible in Discover in Settings or Edit profile.
2. They are outside your distance or age filters.
3. You previously declined or blocked each other.
4. They have been removed from the platform.

Try adjusting your filters or tapping Refresh on the Discover screen.

1. Free accounts: 1 Sprint per day. Try again tomorrow, or use Mate or Date instead.
2. Premium accounts: 5 Sprints per day. If you have hit the limit, wait until the next day.

This is the free-tier limit. Older requests appear blurred under "You have hidden admirers!" Upgrade to Premium to see all incoming requests, or wait: the 3 visible slots show your newest requests.

1. Check your internet connection.
2. Pull down to refresh the conversation.
3. If you see an offline bar, wait until you are back online and tap Retry.

Go to Edit profile (from your profile page or Settings). Update My Neighbourhood or Running details, then tap Save.

In Edit profile, scroll to Coach and pacer. Toggle I am a coach or I am happy to pace others, fill in the required fields, and tap Save. Make sure Visible in Discover is on so you appear in the Coaches or Pacers tab.

Go to Settings to Delete account. Confirm the dialog. Your profile is hidden immediately and RLS will email you to complete the deletion process.

1. Settings to Sign out, or
2. Profile menu (top bar) to Sign out, or
3. Drawer to Sign out

1. Check Settings to Notifications: make sure the relevant toggles are on.
2. Check your device notification permissions for the Run Love Sprint app (in your phone's Settings app).
3. Make sure you are signed in: push notifications require an active session.

1. Interested means you are curious about an event.
2. Going means you are registered or planning to attend.
3. If you mark yourself as Going, your Interested status is removed.

1. Settings to Contact us: email the RLS support team.
2. Settings to Account to User Guide: this guide in your browser.
3. Settings to About: Privacy Policy, Terms of Service, and Community Guidelines.
4. Settings to Account to Code of Conduct: behavioural expectations.
5. Settings to Account to Wellbeing Support: UK mental health resources.